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Submit a complaint about a financial product or service
Each week we send more than 50,000 complaints about financial products and services to companies for response. If another agency would be better able to assist, we’ll send it to them and let you know. Most companies respond within 15 days.
Before you begin
Gather documents, company responses, dates, account information, and a clear description of the issue before starting the complaint process.
Company name
Account or reference details
Dates and amounts
Copies of letters or emails
Desired resolution
Supporting documents
What happens next
We’ll forward your complaint to the company and work to get you a response, generally within 15 days. If another agency would be better able to assist, we’ll send it to them and let you know.