Each week we send more than 50,000 complaints about financial products and services to companies for response. If another agency would be better able to assist, we'll send it to them and let you know.
Most companies respond within 15 days.
Our guides help you understand and plan for big financial goals.
Browse by money topic to find answers to commonly-asked financial questions. Learn the basics, understand key terms, and find ways to take action when you have an issue.
Having trouble with a financial product or service? If you've already tried reaching out to the company and still have an issue, you can submit a complaint. Tell us about your issue—we'll forward it to the company and work to get you a response, generally within 15 days.
Start a complaintOur researchers developed 10 questions to help you measure where you are financially—without doing math or gathering any account information. Once you answer the questions, you’ll get information and resources to help you with day-to-day money management and long-term goals.
Start the questionnaire
We want to hear about your experiences with money and financial services. Your stories help us understand what’s happening in people’s financial lives so that we can better serve you.
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