Independent
The CFPB Ombudsman reports to the CFPBās Deputy Director with access to the Director. This reporting line ensures the Ombudsmanās independence within the CFPB.
Ombudsman
The CFPB Ombudsmanās Office is an independent, impartial, and confidential resource to help you informally resolve process issues arising from CFPB activities.
CFPB Ombudsman
You may want to contact the CFPB Ombudsman if you are a consumer, financial entity, consumer or trade group, or anyone else who has a process issue from interacting with the CFPB and you:
Have not resolved that issue after contacting the CFPB itself
Want to share it with the CFPB Ombudsman in confidence
Our role
In keeping with ombudsman principles, we are:
Impartial
We do not advocate for one side, but for a fair process.
Confidential
We have put safeguards in place to preserve confidentiality. We will not share your identifying information outside the Ombudsmanās Office unless you tell us we can.
Our work
FAQs
Find answers to some of the most frequently asked questions about the CFPB Ombudsmanās Office.
Browse our frequently asked questionsResources
Share our printable brochure and information sheet with your friends, family, and colleagues to introduce them to the CFPB Ombudsmanās Office.
View resources for downloadReports
Our Office Charter requires that we submit an annual report to the CFPB Director no later than November 15 each year.
Read our reportsCharter
The CFPB Ombudsmanās Office Charter sets out how we do our work. It includes ombudsman principles, office focus areas, access to people and information, and regular reporting.
Read the CFPB Ombudsmanās Office CharterFurther reading
CFPB Ombudsmanās Office 2024 Annual Report
DEC 05, 2024
CFPB ombudsmanās office 2023 annual report
NOV 30, 2023
The CFPB ombudsmanās office shares its FY2022 annual report
DEC 01, 2022
Contact information
CFPB Ombudsman
Get independent, impartial, confidential help to resolve process issues that occurred when interacting with the CFPB. This is an informal way to raise concerns, not a formal complaint.
Email CFPBOmbudsman@cfpb.gov
Phone (855) 830-7880 / (202) 435-7880
TRS users dial 711
If you would like to mail something to the CFPB Ombudsman, please email or call us.