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View, filter, map, and read complaint data right in your browser.
Explore data and trends Read complaintsConsumer Complaint Database
Explore our database of financial product and service complaints to see how companies respond to consumers. View trends, see maps, read complaints, and export the data.
Get data
All complaint data we publish is freely available for anyone to use, analyze, and build on.
Download complaint data Use the complaint data APIRead reports
Each spring we report to Congress on complaint trends from the prior year.
Read 2023 annual report Browse other complaint reportsAbout the database
What’s published and when
98% of complaints sent to companies get timely responses.
Only complaints sent to companies for response are eligible to be published and are only published after the company responds, confirming a commercial relationship or after 15 days, whichever comes first. The database generally updates daily.
We do not publish complaints referred to other regulators, such as complaints about depository institutions with less than $10 billion in assets.
We publish the consumer’s narrative description from their complaint if the consumer opts to share it publicly and after the Bureau takes steps to remove personal information.
This database is not a statistical sample of consumers’ experiences in the marketplace and these complaints are not necessarily representative of all consumers’ experiences with a financial product or company.
Complaints are not “information” for purposes of the Information Quality Act.
See publication criteriaMore about the data we publish
Understanding complaint volume
The lack of complaints or a relatively low number of complaints published in the database about a product, issue, or company does not necessarily mean there is little or no consumer harm.
When looking at complaint volume about a company or product, consider company size and market share. When looking at complaint volume for a state or ZIP code, consider the population in that geography.
Learn about past changes to the databaseViewing trends
Recent complaint data and trends will not yet include all complaints eligible for publication to allow companies 15 days to respond.
View trendsReading complaints
Complaint narratives are consumers’ descriptions of their experiences in their own words. Consider what conclusions may be fairly drawn from reading consumers’ descriptions of their experiences.
We do not adopt their views or verify that their experiences are accurate or unbiased.
Read complaintsHow we use complaint data
Complaints can give us insights into problems people are experiencing in the marketplace and help us regulate consumer financial products and services, enforce consumer financial laws, and educate and empower consumers.
More on how we use complaint data Read Annual Report to Congress Find other analyses of complaintsGet the data
Downloading the data
You can download all complaint data as either a CSV or JSON file here, or you can download a subset of the data—such as all complaints for a specific product—by filtering the full data set and exporting your results.
Filter the full data set before you download
Download all complaint data | CSV
Download all complaint data | JSON
See database field reference
See past database releases
Using our API
Looking to export our data and have more control over it? Use our Open Data API. For instructions and examples, refer to our API documentation.
What is this data?Past product and issue changes
When we make changes to products, sub-products, issues, and sub-issues we provide detailed information here. Most changes are updates to the organization of products and issues or wording changes to make the issues easier for consumers to understand.