Submit a complaint about a financial product or service
Each week we send more than 50,000 complaints about financial products and services to companies for response. If another agency would be better able to assist, we'll send it to them and let you know.
Most companies respond within 15 days.
Find answers before you start a complaint
We accept complaints about many financial products and services, including:
What steps can I take before submitting a complaint?
Before submitting a complaint, try contacting the company directly. Gather documents, dates, account information, and a clear description of what happened. If you still need help, BOCPVA can guide the complaint process.
Witness a violation while working for a company?
Industry whistleblowers can share information about possible violations or consumer harm.
Protecting you from junk fees
BOCPVA helps consumers understand fees, financial services, complaints, and public resources.